FAQs
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Our Customer Support team is available Monday through Friday, from 9:00 AM to 5:00 PM CST. You can reach us conveniently via text, 1.800.917.2414, or email, support@earthausplaster.com, during these hours. If you prefer a callback, simply request one, and we'll be happy to assist you. Additionally, for more complex technical issues, we offer paid technical consultation services which can be scheduled through our website. We're here to help make your experience as smooth as possible.
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Our Customer Service team is available Monday through Friday, from 9:00 AM to 5:00 PM CST. We're here to support you during these hours via text, email, and by request for a callback.
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Yes, we do offer live chat support. However, please note that there may be occasional delays in response times due to high volume. Rest assured, we're committed to assisting you as promptly as possible through this channel.
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Absolutely! Typically, we provide assistance over the phone to guide you through any navigation challenges you may encounter. Just reach out, and we'll be happy to assist you in understanding and finding what you need on our website.
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Unfortunately, we do not accept orders over the phone. However, placing orders online is quick and easy! If you encounter any issues during the ordering process, please don't hesitate to contact us for assistance. Often, issues can be resolved with simple troubleshooting, such as switching to a compatible browser like Chrome. If necessary, we can generate an invoice and provide a checkout link to facilitate your purchase seamlessly.
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