Frequently Asked Questions
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LEAD TIME = Manufacturing Time + Processing Time + Shipping & Delivery Time
- Manufacturing Time: ALL PRODUCTS ARE IN STOCK EXCEPT BASE PLASTER. BASE PLASTER IS EXPECTED TO BE BACK IN STOCK ON OCTOBER 2.
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Plaster orders with 14 or fewer bags: Orders are processed between 1-2 business days and shipped parcel from our Fulfillment Center in Salt Lake City, UT.
Plaster orders with 15 or more bags: Orders are processed between 3-4 business days and shipped LTL freight from our Fulfillment Center in Salt Lake City, UT.
Limewash Finish & Mineral Pigment Packs: Orders are made-to-order, processed within 1-2 business days, and shipped from our Color Lab in Duluth, MN.
Sample Kits, Samples & Custom Colors: Orders are made-to-order, processed within 10 business days, and shipped from our Color Lab in Duluth, MN.
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Standard parcel shipping: Orders are shipped via UPS or USPS carriers. Delivery can take between 3-5 business days depending on shipping destination*
Standard LTL freight shipping: Orders are shipped via various national carriers. Delivery can take between 10-14 business days depending on shipping destination *
*Shipping times may be delayed due to issues with carriers.
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Expedited shipping options are available at checkout for parcel-sized orders (14 or fewer bags of plaster). Expedited shipping rates are calculated based on size, weight and shipping destination.
UPS 2 Day Air 2-3 business days*UPS 3 Day Select 3-4 business days*
*Shipping times may be delayed due to issues with carriers.
NOTE: Sometimes folks choose expedited shipping anticipating that their order will be shipped immediately and don’t account for essential processing time - See: "When will my order ship?"
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Parcel Orders: Once your order has shipped you will receive an email shipping confirmation with a link to tracking information.
• Each bag of plaster is shipped individually and will have it's own tracking information.
• Limewash, Mineral Pigment Packs, Sample Kits, & Samples ship from a separate location; a separate shipping confirmation with tracking information for these products.LTL Freight Orders: Once your order has shipped, you will receive a shipping confirmation with a link to tracking information. There may be a chance that the tracking information is noted as being unavailable. Please contact us and we will be able to research and provide tracking information asap.
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Parcel Orders:
- Plaster orders with 14 bags or fewer are shipped parcel in individual boxes.
- Limewash, Sample Kits, larger Mineral Pigment Packs, and multiple Samples are shipped in boxes
- Smaller Mineral Pigment Packs, Color Decks, and individual Samples are shipped in mailers.
Freight Orders
- Plaster orders of 15 bags or more will arrive on a pallet.
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Unfortunately, delivery addresses cannot be changed once an order has been placed. To change an delivery address, contact us.
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Earthaus Plaster will consider the return of certain materials within 14 days of the purchase date. Materials must be in the original packaging, unused, and in resalable condition. All returns require authorization and are subject to a minimum 25% restocking charge. We do not accept returns for made-to-order products. This includes Mineral Pigment Packs, Limewash, Samples, and Sample Kits.
Earthaus Plaster will not be responsible for the shipping fees for any items being returned. Returns will not be accepted without prior authorization. Please note, Returns and exchanges may take up to two (2) weeks to process. The cost of returned goods will be refunded to the credit card payment was made from.
Earthaus Plaster will not be responsible for damage to items incurred during shipping. If a product is damaged during shipping, a refund will be given when we receive reimbursement from the shipping company.
In the event that the product is defective or mislabeled Earthaus Plaster will replace the product or refund the full purchase price to the credit card account from which the product was purchased.